Shipping policy

Shipping Policy

Last updated: September 1, 2026

At Rest Right USA, we aim to provide a simple and reliable delivery experience. This Shipping Policy explains our shipping options, estimated delivery times, tracking, address changes, and what happens if an order is delayed, lost, or damaged.

1. Shipping Destinations

We currently ship orders to addresses within the United States.

Some products or locations may have different shipping availability. If we are unable to deliver an order to the address provided, we will contact you using the information submitted with your order.

2. Shipping Options & Delivery Times

We currently offer the following shipping options:

Standard Shipping — FREE

Estimated delivery: 6–12 business days
Shipping cost: Free

Express Shipping — $6.99

Estimated delivery: 4–10 business days
Shipping cost: $6.99

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to carrier disruptions, severe weather, high-volume periods, or other circumstances outside our reasonable control.

3. Order Processing

Orders may require processing before they are dispatched.

Once your order has been processed and shipped, you will normally receive a shipping confirmation containing tracking information where tracking is available.

Processing time is separate from the estimated shipping time unless otherwise stated during checkout.

4. Order Tracking

When tracking is available, your tracking information will be sent to the email address or contact information provided with your order.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, please contact us at support@restrightusa.com and we will assist you.

5. Multiple Packages

Depending on the products ordered and their fulfillment locations, an order containing multiple products may occasionally be shipped in separate packages.

This means you may receive one part of your order before another.

Where available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees simply because we choose to fulfill your order in multiple packages.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice an error in your shipping information, please contact us at support@restrightusa.com as soon as possible.

We will make reasonable efforts to update your address before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so we can determine the available options.

7. Shipping Delays

Occasionally, orders may take longer than the estimated delivery period.

Delays may occur due to:

Carrier or logistics disruptions
Severe weather
Public holidays
High order volumes
Incorrect or incomplete addresses
Transportation disruptions
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact support@restrightusa.com and we will investigate the shipment.

8. Lost or Undelivered Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will review the tracking information and, where appropriate, contact the shipping carrier or fulfillment provider to investigate.

If an order is confirmed as lost or otherwise cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

9. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first:

Checking around your property and usual delivery locations;
Checking with other members of your household;
Checking with neighbors, building management, reception, or mailroom where applicable; and
Allowing a short period of time, as some carriers may update tracking shortly before final delivery.

If you still cannot locate the package, contact us at support@restrightusa.com.

We will review the circumstances and assist you with the available options.

10. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible at support@restrightusa.com.

Please include:

Your order number;
A description of the issue; and
Clear photographs or videos of the damaged product and packaging, where reasonably available.

This information helps us investigate the issue and provide an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.

11. Refused or Returned Packages

If a package is refused, unclaimed, or returned to us by the carrier, please contact us.

We will review the reason for the return and advise you of the available options, which may include reshipping the order or issuing a refund where appropriate.

Additional shipping charges may apply where a package needs to be resent because incorrect delivery information was provided by the customer.

12. Changes or Cancellations

If you need to change or cancel an order, contact us at support@restrightusa.com as soon as possible.

We will try to accommodate your request if the order has not yet entered fulfillment.

Once an order has been processed or shipped, we may be unable to change or cancel it.

13. Returns and Refunds

Shipping-related returns, refunds, and replacements are also subject to our Return & Refund Policy.

Where there is a conflict between this Shipping Policy and rights that cannot legally be excluded under applicable consumer law, those statutory rights will apply.